We’re Centrick — residential property experts with a clear mission: to make lives better, every day.
Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
What you'll be doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Assist the site-based management teams and Lettings Manager with managing enquiries from prospective residents via email, phone, and property portals.
- Input budget forecasts, supplier invoices, and expenditure tracking into Qube for reporting to finance teams and Build to Rent Director.
- Maintain and monitor compliance trackers within Qube and FixFlo (e.g., fire safety, gas certs, EICRs).
- Collaborate with finance and property management teams on reconciliations and audits using Qube reports.
- Reviewing portfolio performance and proactively identifying areas for improvement, escalating issues where necessary and driving forward resolutions.
- Assist with the preparation of tenancy agreements and ensure the site-based team facilitate a smooth move-in process, including key handovers and welcome packs.
- Assisting in the onboarding of new clients and property portfolios, ensuring all operational aspects are carefully transitioned and aligned with Centrick’s service delivery standards.
- Support site-based team with managing resident queries and requests, escalating issues where necessary.
- Co-ordinate lettings and marketing activities, working with Centrick central services associated to the onboarding of new Build to Rent (BTR) developments during peak marketing/lettings activity periods across the portfolio.
- Collaborating with the Building & Estate Management team to ensure a level of site oversight, compliance, and building-level reporting is maintained across your sites.
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What you need to succeed
- Prior experience in residential property management, ideally with exposure to BTR relationships.
- Excellent client-facing and communication skills, with the ability to manage expectations and build credibility.
- Knowledge & experience of residential property management portfolio
- Be confident managing tenancy lifecycles, understanding key housing legislation, and working to set KPIs.
- A proactive and well-organised individual with a problem-solving mindset.
- A basic understanding of building compliance, site inspections, and estate-level reporting is desirable.
- Comfortable using property management systems and reporting tools (training will be provided).
- Ability to manage and prioritise workload across a diverse portfolio.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Reward Platform: Monthly perks how you like
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.