Property Coordinator

We’re Centrick — residential property experts with a clear mission: to make lives better, every day.

Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.

With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Support Property Managers across their portfolios to ensure smooth, high‑quality service delivery.

• Handle daily customer enquiries via email and online portals, responding promptly and professionally.

• Escalate complex or sensitive issues to the Property Manager or Senior Coordinator when required.

• Maintain accurate property, access, and contact information within Qube and internal records.

• Prepare and issue correspondence through Qube, including breach notices and general resident communications.

• Manage workflows effectively by categorising, assigning, and updating tasks, keeping unacknowledged items within targets.

• Raise clear and compliant work orders and quotation requests for contractors.

• Process and coordinate insurance claims in line with company procedures.

• Oversee fob and key requests, ensuring timely and auditable processing.

• Provide professional telephone support to residents, contractors, and stakeholders.

• Attend occasional site visits to build operational knowledge (optional but encouraged).

What You Need to Succeed

• Be able showcase your strong administrative and organistational skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
• Have strong attention to detail
• Proficient IT user, able to use MS packages as well as a range of internal systems

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.