Field Based - Bristol/Swindon/Cardiff
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What you’ll be doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Respond promptly to client and resident enquiries, providing timely updates on outstanding issues
- Oversee all health, safety and compliance requirements across your portfolio
- Carry out regular site inspections to maintain standards and ensure compliance
- Manage contractors to deliver high‑quality, cost‑effective services
- Prepare accurate annual budgets for each development
- Attend resident meetings, including occasional out‑of‑hours sessions
- Lead client relationship management across assigned sites as the primary point of contact
- Deliver exceptional customer service with a professional, solutions‑focused approach
- Handle all enquiries in line with the Centrick Customer Service Charter
- Support day‑to‑day departmental operations in line with Director guidance
- Contribute to team meetings with ideas that drive process and service improvements
What you need to succeed
- ATPI qualified, with progression toward MTPI certification
- Strong command of English with excellent written and verbal communication skills
- Proficient in MS Office and relevant industry software
- Comfortable working in a fast‑paced, evolving environment
- Proven background in customer service and experience within the property sector
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.