With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What you’ll be doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
Lettings Strategy & Lease-Up Management
- Drive leasing strategies to maximise occupancy and rental income.
- Advise on pricing through scheme and property appraisals.
- Lead lease-up campaigns and deliver occupancy targets on time.
- Monitor market trends and competitor activity to refine strategy.
- Build strong relationships with partner agencies, relocation agents, and employers.
Customer Journey & Resident Experience
- Oversee the full leasing journey to ensure a consistent, high‑quality customer experience.
- Use feedback and service metrics to enhance satisfaction and conversion.
- Coach teams on service excellence and communication standards.
- Track retention performance and support resident loyalty initiatives.
Lettings Administration & Compliance
- Ensure all lettings processes are accurate, compliant, and regulation‑aligned.
- Oversee referencing, right‑to‑rent checks, tenancy documentation, and data accuracy.
- Maintain up‑to‑date compliance knowledge and implement required changes.
Revenue Management
- Support pricing strategy, rental recommendations, and revenue optimisation.
- Negotiate rental offers to secure strong commercial outcomes.
- Review pipeline, conversion, and financial KPIs to drive performance.
- Work with finance and operations on budgeting and forecasting.
Marketing & Demand Generation
- Partner with marketing to deliver demand‑driving campaigns and digital activity.
- Ensure listings and marketing materials are accurate and on‑brand.
- Analyse campaign performance and provide insights for improvement.
Team Leadership & Development
- Lead, mentor, and develop on‑site lettings teams across the portfolio.
- Deliver training on sales, compliance, systems, and customer service.
- Foster a culture of accountability, performance, and continuous improvement.
Client Reporting & Stakeholder Engagement
- Produce clear, timely lettings reports, dashboards, and performance insights.
- Present results, trends, and strategic recommendations to clients.
- Build strong relationships with internal teams and external stakeholders.
What you need to succeed
- Proven experience in Build to Rent, residential lettings, or property operations.
- Strong knowledge of lettings legislation, compliance, and operational risk management.
- Demonstrated success in lease‑up delivery, revenue performance, and data‑driven decision‑making.
- Excellent leadership, communication, and stakeholder‑management skills.
- Customer‑focused approach with the ability to handle complex situations professionally.
- Highly organised, able to manage multiple priorities, and drive consistent portfolio performance.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.