With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What you’ll be doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Verify tenant references and assess suitability before move‑in
- Produce full move‑in packs, including contracts, compliance documents and handover coordination
- Manage tenancy renewals, including negotiation and contract preparation
- Process post–move‑in documentation and maintain accurate digital records in the CRM
- Coordinate checkouts and move‑out reporting, negotiating deposit returns and deductions
- Handle TDS disputes and manage Reposit/Nil Deposit claims
- Book and process inventories before move‑in and upon receipt
- Schedule, review and action property inspections, identifying required works or improvements
- Oversee reactive maintenance, liaising with landlords, tenants and contractors
- Manage proactive maintenance and property improvement projects
- Process contractor invoices for approval and payment
- Ensure full property compliance with safety regulations (EICR, Gas Safety, EPC, ID checks, R2R etc.)
- Report departmental KPIs to the Team Leader regularly
What you need to succeed
- ARLA preferred
- Experience of working in a customer service environment is essential
- 6+ months experience working within Tenancy/Property Manager
- Proficient IT user, able to use MS packages as well as a range of internal systems
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.