With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Lead, develop and performance-manage a team of Property Managers, ensuring consistent delivery of high-quality services across the portfolio.
- Drive a strong team culture, setting clear expectations, supporting development and promoting collaboration and accountability.
- Oversee operational performance across developments, ensuring compliance, building safety and service standards are consistently met.
- Take ownership of risk management, ensuring safety actions, inspections and compliance tasks are prioritised and delivered on time.
- Provide senior oversight and support on complex operational matters including major works, contractor performance and service issues.
- Collaborate with internal teams (Building Safety, Compliance, Service Charge and Support functions) to ensure seamless and efficient operations.
- Maintain strong client relationships, providing updates, attending meetings and ensuring delivery against contractual expectations.
- Lead effective complaint resolution and service recovery, identifying trends and implementing improvements.
- Monitor and drive performance using KPIs and data insights, ensuring continuous improvement in quality, efficiency and financial accuracy.
- Champion continuous improvement and strategic initiatives, embedding new ways of working and enhancing overall service delivery.
What You Need to Succeed
- Experience managing or supporting a team in property, housing or a similar operational environment.
- Understanding of building safety, compliance requirements and operational risk management.
- Experience working directly with customers and clients in a service‑led role.
- Confident managing complex, fast‑moving situations.
- Competent using property management systems and Microsoft tools.
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Critical Illness Cover: Financial support when you need it most, providing added security and peace of mind during life’s toughest moments
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.